What is Echoz?
Celebrate new era in customer engagement with our pioneering product. Seamlessly converting live agent-customer conversations into text, our tool employs advanced AI and ML algorithms to perform real-time sentiment analysis, empowering businesses with actionable insights into customer interactions. With customizable reporting features tailored to diverse business needs, our platform ensures informed decision-making and proactive service delivery. Integrated seamlessly with existing systems, our solution guarantees a smooth transition and minimal disruption to operations. Prioritizing security, compliance, and reliability, our product offers peace of mind alongside unparalleled performance. Elevate your customer engagement strategy and unlock limitless potential with our cutting-edge solution.
Features
Cutting-edge tech prowess
Leverage cutting-edge technology and expertise for in-depth call center and chat transcript analysis. Our proprietary algorithms, powered by advanced machine learning (ML) and natural language processing (NLP), ensure efficient data processing and pattern identification.
Real-time Analysis
Monitor customer interactions instantly for agile responses to emerging trends and issues. With our real-time capability, stay ahead of the curve, addressing concerns promptly and optimizing customer experiences dynamically.
Decoding Voices: ML-NLP Insights
Experience a transformative solution for call center and chat transcript analysis with our platform. Powered by advanced NLP and ML algorithms, effortlessly extract insights and patterns to enhance efficiency and customer interactions. Benefit from speaker identification for dialogue clarity and customizable features including sentiment analysis, call polarization, and AI-powered call summarization. Elevate your customer engagement strategies with our tailored solutions.
Compliant Integration
Our platform offers a secure integration solution tailored to compliance and security needs. With PII redaction capabilities, sensitive information is safeguarded, ensuring regulatory requirements are met with confidence. Seamlessly integrating with CRM, call center software, and other systems, our solution ensures a smooth transition with minimal disruption to operations, prioritizing ease of use and data protection.
Agent Performance Analysis
Our Agent Performance Analyzer on echoz.ai offers a streamlined interface for tracking key metrics like response times, resolution rates, and customer satisfaction scores. With customizable data segmentation options and real-time monitoring, teams can quickly identify trends, pinpoint areas for improvement, and boost operational efficiency for enhanced customer satisfaction
Role-Based Dashboards
Role-Based Dashboards feature provides customized insights designed to suit the needs of each team member. From customer service representatives to team leaders and executives, these dashboards offer a comprehensive view of relevant metrics and analytics. With real-time updates and customizable layouts, individuals can efficiently monitor performance, track progress, and make data-driven decisions to drive success in their respective roles.
Encryption on REST
All your sensitive information stored within our system remains encrypted while it’s not actively being used. By encrypting data at rest, we add an extra layer of protection, ensuring that even if unauthorized access occurs, the data remains unreadable and secure. Our robust encryption protocols adhere to industry standards, providing peace of mind to our users that their valuable information is safeguarded against potential threats and breaches.
API Integration
Our robust API allows for easy integration, provides a flexible and efficient way to extend the capabilities of Echoz.ai. With our API integration capabilities, users can optimize efficiency, improve productivity, and unlock new possibilities for innovation within their organizations.
Free
- Manage Connections(SFTP or S3)
- Manage Trigger
- Batch Processing
- File/Folder Meta Data Handling
- Timestamp Generation
- VTT Transcript Generation
Note: Free tier will allow to process 10 conversations audio/day only
Basic
Everything included in Free, plus…- Speaker Diarization
- Speaker Sentiment Analysis
- Keyword Identification/ Custom Vocabularies
- AI-Powered Call Summarization
- PII Redaction
- Job Queueing
- (Supervisor) User Management
- Analysis Reports and Dashboards
Premium
Everything included in Basic, plus…- Talk Time & Not Talk Time Calculation
- Speaker Loudness
- Talk Speed
- Agent Politeness
- Toxic Audio Content DetectionNew
- Auto-Scoring of Interactions
- Automatic Topic IdentificationNew
- Create a Team of Agents
- Train LLM Models for Agent VoiceNew
- Train LLM Models on Own DataNew
