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Analytics
Boosting Agent Performance with Keyword Analysis
Leverage cutting-edge technology and expertise for in-depth call center and chat transcript analysis. Our proprietary algorithms, powered by advanced machine learning (ML) and natural language processing (NLP), ensure efficient data processing and pattern identification.
Insights into Disposition-Driven Lead Generation
Explore deeper insights with our Keyword Category by Disposition chart. Analyzing e-commerce interactions, it uncovers negative leads tied to product info, backorders, manufacturing, and more. Pinpoint pain points, optimize support, and drive positive outcomes.
Assessing Agent Performance
Dive into nuanced agent performance with our Sentiment per Agent chart. This insightful tool showcases sentiment polarity and subjectivity averages for each agent, illuminating their impact on customer sentiment. Utilize this data to pinpoint top performers, tailor training, and ensure consistently positive customer interactions.
Uncover Customer Sentiment Trends
Explore customer sentiment trends with our dynamic Sentiments by Disposition chart. Track average sentiment subjectivity and polarity to understand how customers feel at different stages of their journey. Use these insights to tailor your strategies and create exceptional customer experiences.